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LifePeak – Return & Refund Policy

Last Updated: May 2026

Welcome to LifePeak. Your satisfaction is important to us. This Return & Refund Policy explains the conditions under which returns, refunds, replacements, and cancellations may be requested.

Return & Refund Policy

At LifePeak, we are committed to providing high-quality health, wellness, and lifestyle products. If you are not completely satisfied with your purchase, we are here to help.

1. Eligibility for Returns

You may request a return within 30 days of receiving your order if:

  • The item arrived damaged or defective.

  • The wrong item was delivered.

  • The product is significantly different from its description.

  • The product remains unused, unopened, and in its original packaging.

To be eligible for a return, proof of purchase and photographic evidence may be required.

2. Non-Returnable Items

For health, hygiene, and safety reasons, we cannot accept returns for:

  • Opened supplements or nutritional products.

  • Used personal care items.

  • Opened health and wellness products.

  • Gift cards.

  • Downloadable digital products.

  • Products marked as final sale.

3. Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please provide:

  • Your order number.

  • Clear photos of the item.

  • Photos of the packaging and shipping label.

Once verified, we will offer either:

  • A replacement product at no additional cost.

  • A full refund.

  • Store credit (where applicable).

4. Return Shipping

If the return is approved:

  • Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

  • We recommend using a trackable shipping service.

  • LifePeak is not responsible for returns lost during transit.

5. Refunds

Once we receive and inspect your returned item, we will notify you regarding the status of your refund.

If approved:

  • Refunds will be processed to the original payment method.

  • Processing times typically range from 5–10 business days, depending on your financial institution.

  • Shipping fees are non-refundable unless the return is due to our error.

6. Order Cancellations

Orders may be canceled within 12 hours of purchase.

After this period, orders may already be in processing or shipment and cannot be canceled.

To request a cancellation, please contact our support team immediately.

7. Lost Packages

If your package is marked as delivered but cannot be located:

  • Please verify the delivery address.

  • Check with neighbors, household members, or building management.

  • Contact the shipping carrier.

If the issue remains unresolved, contact us and we will assist in investigating the matter.

8. Refused Deliveries

If a package is refused by the customer or returned due to an incorrect address provided by the customer:

  • Return shipping and handling fees may be deducted from any eligible refund.

  • Original shipping charges are non-refundable.

9. Exchanges

We only replace items if they are defective, damaged, or incorrectly shipped.

If you need an exchange, please contact our support team.

10. Contact Information

For all return, refund, replacement, or cancellation requests, please contact:

LifePeak Customer Support

📧 Email: support@lifepeak.com
🌐 Website: LifePeak
⏰ Support Hours: Monday – Friday, 9:00 AM – 6:00 PM

Our Commitment

At LifePeak, our mission is to help customers achieve a healthier and better lifestyle with confidence. We strive to resolve all issues fairly, quickly, and professionally.

Thank you for choosing LifePeak. 💚